The information and advice FRANK gives you in a text or email reply is based on what you have asked or told us, and the most current drugs information available. FRANK is not responsible for any action taken following advice given in a reply to the maximum that the law allows.
FRANK can not give you medical advice. If you need medical advice, please speak to a nurse/doctor.
FRANK can not give you legal advice. If you need legal advice you must talk to a lawyer.
The information you give to FRANK will only be used for internal training and improving our service. It will not be passed to other organisations or third parties that are not directly connected with FRANK and you will not receive more communication from FRANK unless you have asked for it.
You do not need to give us any personal information about yourself that would identify you. However, any information given or received by FRANK is confidential and for the addressee’s attention only. If you receive a text or email from FRANK which is not meant for you then you must please delete it immediately.
If you have any further questions or comments, please contact FRANK on 0300 123 6600.